tag:blogger.com,1999:blog-23221229.post4749018225158149496..comments2023-10-30T03:55:23.141-06:00Comments on kinetic shift: Service Innovation?Kevin Donaldsonhttp://www.blogger.com/profile/13169309010564849252noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-23221229.post-79358947549516838032007-04-12T11:30:00.000-06:002007-04-12T11:30:00.000-06:00Thanks for the comment Jason. I have read about h...Thanks for the comment Jason. I have read about how companies like DHL and UPS as well I think are starting to move from just being a shipping logistics company to more of a supply chain company. I believe its UPS that is now not only shipping computers for the manufacturers but also doing the repair work in some cases. I am trying to remember where I read that - think it was 'the world is flat'.Kevin Donaldsonhttps://www.blogger.com/profile/13169309010564849252noreply@blogger.comtag:blogger.com,1999:blog-23221229.post-49243457186898192532007-04-12T04:25:00.000-06:002007-04-12T04:25:00.000-06:00At DHL everything revolves around service innovati...At DHL everything revolves around service innovation. Our business is simply moving envelopes and boxes, so we have to work hard to innovate. One thing we have done is to develop support applications/process for our customers to better reach their customers. Example: Specific tools to allow computer vendors to collect laptops under warranty. Because we make it easy for the Computer vendor to work with their customers, we gain the business of moving that laptop in a box.Jasonhttps://www.blogger.com/profile/04894891685628867601noreply@blogger.com